Frequently Asked Questions

Of course! There is some serious online shopping that happens across the globe. Needless to mention, online jewellery shopping is also quite popular. We, at Rivana Gold & Diamonds are as concerned as you are, about the security of the products you order from our website. Our policies, terms and conditions have been defined keeping in mind the interests and convenience of our customers with explicit safety measures in place, be it taking precise orders, shipping your orders or customer data that we collect.

Rivana Gold & Diamonds has been a supplier to some of the leading retailers across the globe. We also have our own state-of-the-art jewellery manufacturing units. This not only allows us to offer you competitive prices for products but also the latest of trends in diamond jewellery. We also have a joint venture with Leo Schachter Diamonds, Israel, a name well-known for the finest quality diamonds. Besides, we make sure that we source our gold and diamonds from reliable and ethical suppliers. So, be sure of finding a wide array of contemporary designs and genuine diamond jewellery at the best of prices.

You may pay by

  • Credit card
  • Debit card
  • Bank wire transfer
  • Demand Draft or Cheque payment
  • Easy EMIs on Credit Cards
  • Cash on Delivery

We try to unite you with your new possession as early as possible. Normally, it takes about 7 working days from the day the order is placed for the product to be delivered to your doorstep.

We have tied up with reliable shipping agencies to reach the product at your doorstep. Once you’ve ordered the product, shipping is absolutely free!

That shouldn’t be a problem if your order hasn’t been shipped. Just mail us on customercare@rivana.in from your registered email id. We will reply to let you know if that is possible.

We fully insure each order all the way to your doorstep, which means your shipment is risk-free in transit. It is important that the authorized person accepts the package and only receives it if it is sealed and not tampered with.

It is not possible to deliver your products on holidays. The products will be delivered within 7 working days once you’ve placed your order.

At Rivana Gold & Diamonds, we will always try our best to fulfil your requests. You may speak to our Jewellery consultant on +91 22 710 210 00 or email us on customercare@rivana.in regarding the feasibility of the changes that you may require. In case it is possible, we will be glad to customize the piece of jewellery for you; if not, the consultant will suggest alternatives that best suit your requirement.

Yes, you can contact us via email on customercare@rivana.in to make the request.

You don’t have to live with it! We have a 15-day return policy that allows you sufficient time to decide whether or not you want to keep it. Should you decide to return, make sure you send the product back with the original security tag, label and certificate in the same condition (not used, damaged or altered). Check our Return Policy [link to Return Policy] for details.

Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A nominal fee will be charged in case duplicate certificates need to be printed.

As per our return policy, we do not give cash refunds. If you return the product within 15 days after it was delivered to you, we will give you a credit note worth 100% of the amount of your purchase. You may redeem it later, within the specified time frame.

Absolutely! We will resize it for you. If you find the ring doesn’t fit you after you have received it, send a request for resizing on customercare@rivana.in from your registered email id. We will arrange for a pick up within 7 working days from the day the request is made and the ring will be delivered within the next 7 working days.

All diamond jewellery comes with a Certificate of Authenticity assuring you that all our diamonds are real, natural and ‘conflict-free’. All the product details like diamond weight, gold weight are mentioned on the certificate.

If you would like to get an additional certificate from an independent lab, we can also arrange to have it done at an additional cost.

In certain countries, diamonds are illegally traded in war zones to raise funds for activities against government. Rivana Gold & Diamonds is against sourcing diamonds the illegal way and strictly adheres to the Kimberley Process Certification Scheme.

Yes, we hallmark every piece of Jewellery we manufacture to ensure that all our products are of required metal karatage.

Yes, we mention the exact diamond weight in the piece of jewellery on the Certificate of Authenticity.

Yes, VAT or CST will be charged as per the rates of State Government & Central Government.

We’d love to help you plan your surprise. We can expedite your delivery, or even ship your order to the address you want. Please contact our Diamond Jewellery Consultant for any special requests.

Yes. We will deliver your gift in an attractive gift pack at no extra cost. You may also add a personal message in the text box you see on the shopping basket page to go with your gift.

Rivana Gold & Diamonds offers certified diamonds and fine jewellery at very competitive prices with the highest quality standards in the industry. We are a direct diamond and manufacturing source and hence are able to offer products at competitive rates as compared to traditional jewellers. Be sure of the best possible prices for the piece of jewellery you have chosen.

We currently have 1 boutique in Mumbai at Santacruz. Click here for location.

Yes, you may exchange jewellery that has been purchased at Rivana Gold & Diamonds. During exchange, you will be given credit for 100% of the gold value based on the prevailing gold rate. There will be a 5% deduction on the prevailing diamond value and labour will be deducted in full. A credit note worth the exchange value will be issued for redemption in the specified time frame.

We do offer a buy back option for jewellery purchased at Rivana Gold & Diamonds. A cheque equivalent to 90% of the exchange value will be sent to you within 7 working days.